Rooted in Our Heritage

We’re proud of where we’ve come from, and we want to share our story with you.

Our Story

On August 1, 2018, Franklin American Mortgage became part of the Citizens Bank family. As one of the nation’s oldest and largest financial institutions, Citizens Bank gives Franklin American Mortgage access to capital needed to continue growing and evolving our capabilities. While you may notice some small changes, the core of who we are has not, and will not change. “It all begins with home” is more than just our tagline. It’s why we do what we do. Citizens shares these same values, making this an exciting integration for Franklin American Mortgage, our employees, our customers, and our partners. 

1994A Humble Beginning

23 years ago, we opened up for business with just four people in a small office building in Brentwood, TN. We weren’t well known, but we knew hard work and our personal commitment to serving our community would help us stand apart from others.

1995Growing Our Roots and Expanding Opportunities

A year after, we opened our Wholesale Lending Division in Grand Prairie, TX, to expand our business offerings.

2001Furthering Our Partnerships and Possibilities

Being a partner is something Franklin American Mortgage does best. It’s why we played to our strengths and opened our Correspondent Lending division to diversify our offerings.

2008Being There When Our Customers Need Us Most

Even in more difficult economic times, we look out for what’s best for the people we serve. It’s why we decided to maintain the majority of our portfolio for servicing our customers. 

2010Investing in Our Community

As the title sponsor of the Music City Bowl in our home state, we’re giving our community a reason to celebrate its heritage at Nashville’s Holiday Tradition.

2012Proudly Making Our Mark in the Industry

Our hard work and devotion to homebuyers and homeowners continued to pay off as we reached our highest rank in the lending industry.

2018 & BeyondBecome part of
Citizens Bank N.A.

We continue to provide unparalleled service, leveraging the industry’s top technological solutions and the expertise of our staff. It’s part of our commitment to our customers because we are in the business of taking care.


“For over 20 years, Franklin American Mortgage has been focused on serving our customers and business partners with character and integrity. As a division of Citizens Bank, one of the nation's oldest and largest financial institutions, we're committed to continuing the tradition of unparalleled customer service that has made us an industry leader.”

Scott Tansil

You Can Count On Us

At Franklin American Mortgage, we’re committed to giving our valued industry partners the products and pricing they need to stay competitive in today’s ever-changing market. For over 20 years, we’ve focused on building their success by offering strength, stability, and unparalleled customer service.