In the Business of Taking Care

At Franklin American Mortgage, we ensure our business partners and their customers remain our top priority. Over the years, it’s what we’ve done best.

We understand you want an investor you rely on and can trust.

In the competitive correspondent marketplace, differentiating yourself can be a challenge. At Franklin American Mortgage, our culture of unparalleled service and commitment to building personal relationships sets us apart. We have been dedicated to the correspondent channel for over 15 years and offer stability, expertise, and streamlined processes beyond the products and pricing offered by any investor. As part of the Citizens Bank family, we have financial strength and security you can count on as well as the resources we need to continue growing and evolving our capabilities. 

From small lenders to bulk trade commitments, our team of experienced and knowledgeable account managers can customize a loan package to fit any seller’s needs.


What You Can Expect

Delegated underwriting

Non-delegated underwriting

Dedicated, accessible, and knowledgeable support staff

Best-efforts and Mandatory delivery options

Extended lock offerings

User-friendly and streamlined delivery process

The Right Loan Makes All the Difference

Standard Offerings
  • Conforming Fixed Rate, HomeReady Fixed Rate, High Balanced Fixed
  • Conforming Adjustable Rate Mortgage (ARM), High Balanced ARM
  • DU Refi Plus
Government Offerings
  • FHA Fixed, Jumbo, 5/1 ARM
  • VA Fixed and Jumbo

Industry Recognition

Hear from Our Partners

In today’s age of automated customer service, it is gratifying to encounter a mortgage company such as Franklin American where it is still possible to personally reach an individual who is available, willing and happy to help you resolve your needs sooner rather than later.

Thomas M Bird
President, State Bank & Trust Company

Correspondent Resources

Correspondent Support: 866-326-2677 ext 1985