It’s more than experience. It’s helping our partners achieve their goals.
Franklin American Mortgage Company is committed to providing customer service and support that is unmatched in the industry. As part of the Citizens Bank family, we are the nation’s largest bank-owned wholesale lender. This gives us financial strength and security you can count on, as well as the resources we need to continue growing and evolving our capabilities.
We understand the personal side of every transaction and the need to promptly communicate with our customers. We give you complete access to our underwriters, closers, support staff – or anyone needed to help close the loan. To better serve your processing needs, we have regional operations centers located in Franklin, TN and Irving, TX. This level of customer service and access is what sets us apart from our competition – it’s why we are a top-10 mortgage origination and servicing company* and one of the most trusted names in the industry.
Franklin American Mortgage Wholesale Lending offers a wide variety of comprehensive training materials, video, and instruction for streamlining the loan approval process, originating government loans, and navigating regulatory changes such as RESPA, MDIA, and TRID.
*Inside Mortgage Finance, 2018