Security Statement

Franklin American Mortgage Company is committed to utilize the most proven technology to protect your personal information and privacy.

Individualized password

When you sign up for online access, Franklin American Mortgage Company asks you to create your own username and password, to access your account.

This information is encrypted during transmission.

Timed log-off

Franklin American Mortgage Company's system will automatically log you off from Franklin American Mortgage Company Website after 90 minutes of inactivity. This reduces the risk of others accessing your information from your unattended computer.


Franklin American Mortgage Company's computer systems are protected 24 hours a day by a powerful firewall that blocks unauthorized entry. In order to gain access to authorized information, the web browser you are using must know the proper protocol, or language, and even then only select information is available.


From the moment account information leaves your computer to the time it enters Franklin American Mortgage Company's system, all online access is encrypted. Franklin American Mortgage Company employs some of the strongest forms of encryption commercially available for use on the Web today.

During any transaction, our 128-bit encryption turns your information into a coded sequence with billions of possible variations, making it nearly impossible for unwanted intruders to decipher. Franklin American Mortgage Company's computers possess the proper formulas to turn this code back into meaningful information and complete your transaction.

Look for a "closed lock" icon in the lower right-hand corner (Microsoft Internet Explorer) or in the right end of the address bar (Firefox 2) or in the top right corner (Safari) or in the lower left-hand corner (Netscape Navigator) of your browser to determine if encryption is being used on any Web page you are viewing. Any Web address beginning with "https://..." indicates the page you are viewing uses encryption. The "s" stands for "secured."

Constant surveillance

Franklin American Mortgage Company's security team maintains and monitors our security systems to make sure that your accounts are safe and secure.

Additional Security Measures

Franklin American Mortgage Company's layered approach to online security extends beyond a unique username and password, 128-bit encryption, a powerful firewall, technology updates, and continuous surveillance. We have additional security measures that may be activated in response to certain activities or events. If we are suspicious of any online behavior, we may restrict online access to accounts or prevent certain types of transactions. These measures safeguard your identity and your accounts.

Further proof of identity may be required before online access is restored.


In addition to the information you provide, Franklin American Mortgage Company may also collect information during your visit to our website through our online tracking technologies, which include Web beacons, cookies, embedded Web links, and other information-gathering tools. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived.

When you browse or visit one of our websites, we may store certain information on your computer, in the form of a small text file or “cookie”, and can help us to tailor our web site to your individual preferences and save you time if you visit the site again. Where specific programs associated with our website require a user ID and password, you have the option of requesting that we save your user ID and password so that you will not have to re-enter that information the next time you access the website. You can disallow cookies or prevent them from being set by making the appropriate selection from your browser options. However, if you set your browser options to disallow cookies, you may limit the functionality of our web site. 

Browser “Do Not Track” and Other Settings

You may be using an internet browser that has the ability to communicate your privacy preferences to the website, including requests not to track your usage and browsing history.  Currently, Franklin American Mortgage Company Websites do not respond to any of these signals.  Franklin American may track your activity on these websites and use that information as provided in this policy.  

Technology updates

To resist constantly evolving online threats, Franklin American Mortgage Company has adopted proven industry standards for technology to protect your account security.